About the job

Location:

We hire remotely in these 11 states in the US: Illinois, Virginia, California, Washington State, Maryland, Florida, Colorado, Massachusetts, Oregon, New York, Utah.

Hasura is looking for an experienced Technical Account Manager (TAM) who can help our customers/users get productive with Hasura and achieve their desired objectives. You will help enterprise customers chalk out their short term and long term Hasura adoption roadmap and objectives, and help them achieve success against this roadmap. You will do this by co-designing technical strategies with the Customer Success and other teams at Hasura, and execute this strategy to help onboard our Enterprise customers and partner with them to help them achieve their success milestones.

Your technical acumen and customer-facing skills will enable you to effectively represent Hasura within a customer’s environment. Internally, you will serve as the technical champion for our enterprise customers, acting as the voice of the customer within Hasura, and liaise with the sales, product and documentation teams to surface necessary changes.

What the role will involve:

As a Technical Account Manager, you will

• Take complete ownership of all post-sales engagements for a portfolio of accounts, ensuring constant communication with customers and emerging as their trusted technical advisor, with a special focus on onboarding new Enterprise customers to help them quickly get productive with the Hasura Enterprise edition product.
• Understand, advocate and document customer’s use case, architecture and roadmap.
• Effectively manage the tracking and resolution of customer escalations.
• Champion and advocate for customer use-cases & requirements within Hasura. Articulate and follow up with other teams on customers’ product features and future roadmap needs and address them actively.
• Prepare and/or curate necessary customer communications collateral such as training material, solution presentations, etc.
• Report performance against key customer engagement metrics, including renewal/churn indicators, expansion and adoption trends through effective dashboards.
• Coordinate with the Customer Success, Product, Engineering and other teams at Hasura for all of the above activities as required.
• Track customer feedback, satisfaction and early-warnings for churn.
• KPIs:
• Account renewals.
• Account expansion.

Requirements:

• 3+ years of demonstrated experience handling Enterprise customers of all sizes in Technical Account Management, Solutions engineering and/or Professional Services functions in a Software/SaaS company, with at least 1 year formally in a Technical Account Management role engaging with Enterprise customers.
• Prior experience working on or managing products related to API development/management, Cloud computing platforms (AWS, Azure, GCP, etc.), databases (e.g. Postgres, Microsoft SQL Server, MongoDB, etc.), Container technologies (e.g. Docker, Kubernetes) or DevOps (CI/CD, Jenkins, Chef, Travis, etc.) - essentially, exposure to backend engineering tools/technologies.
• Excellent communication skills and an ability to concisely explain complex technical issues and solutions, and an ownership mindset to drive communications/programs through to completion in a cross-functional setting.
• Prior experience working for a technology startup.
• Strong desire to tackle hard technical problems and proven ability do so with little or no direct daily supervision

Bonus:

• Software development experience in any backend programming language/framework such as Java/Spring-boot, Python/Django, etc. and/or building distributed systems or microservices.
• Prior experience working with both self-hosted and SaaS software products.
• Ability to travel to meet with your accounts (when feasible and as required).

Working at Hasura:

At Hasura, we help developers build modern apps and APIs faster. Through your work at Hasura, you will have the opportunity to make a lasting impact on both Hasura as well as the larger developer ecosystem.

As a team, we take a lot of pride in our work. We obsess over the developer experience, and our first priority as a company will always be to make things easier for our users.

We offer competitive salaries, have a generous vacation policy and provide health insurance for everyone employed with Hasura.

We are an equal opportunity employer and do not tolerate discrimination of any kind.

Applying:

We’d love to hear from you. Even if you don’t fulfill 100% of the above requirements, or are unsure about whether this would be the right fit, please do reach out to us with your questions or in the comments box below!

About Hasura:

Hasura is a venture-backed open-source technology company with offices in San Francisco and Bangalore. Hasura makes your data instantly accessible over a real-time GraphQL API, so you can build and ship modern apps and APIs faster. Hasura connects to your databases, REST servers, GraphQL servers and third party APIs (eg: Stripe, Salesforce) and provides a unified API across all your data sources.

We are a globally distributed team, with offices in San Francisco & Bangalore.